Assignment Task:
Task:
PERFORMANCE EVIDENCE AND KNOWLEDGE EVIDENCE
This section describes the skills and knowledge required for this unit. Performance Evidence to be assessed as Competent are as follows:
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Get Help Now!Evidence of the ability to:
• access and analyse information to achieve planned outcomes
• apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
• review and improve workplace outcomes in consultation with relevant personnel
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:
• demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
• forge effective relationships with internal and/or external people and help to maintain these networks
• encourage participation and foster contribution of and respect for ideas and feedback
• provide support to colleagues to resolve difficulties.
Knowledge Evidence needed to be assessed as Competent are as follows:
• give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
• explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
• explain the impact of legislation and organisational policies on workplace relationships
• describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
• outline problems solving methods
• explain methods to resolve workplace conflict
• explain methods to manage poor work performance
• explain how to monitor, analyse and introduce ways to improve work relationships.
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