Assignment Task
Task summary
Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills:
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o identifies and uses strategies to improve own emotional intelligence
Oral communication
o uses appropriate language and nonverbal features to present information and seek feedback o uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding ? Interact with others
o reflects on personal attributes and considers the impact on others and modifies approach to support development
o adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence
o leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence
Get the work done
o leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness.
Answer the activity in detail, considering your organisational requirements.
1. With another learner, take turns to discuss your own emotional weaknesses and strategies for improving them. Make suggestions to help the other learner.
2. Make a short presentation to other learners on an emotional strength of your choice. At the end, seek feedback and ask questions to clarify their views on it.
3. Identify aspects of emotional intelligence that members of your team need to develop and help them to collaboratively develop them.
4. Identify one factor that is reducing employee satisfaction in the workplace. Develop and implement a plan to rectify it.
Knowledge activity ( Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Task summary
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
- Key features of emotional intelligence principles and strategies
- Key elements of the relationship between emotionally effective people and the attainment of business objectives
- Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
- Key features of emotional intelligence in the context of building workplace relationships.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Give examples of three strategies that you can use to improve your emotional intelligence?
2. Describe the relationship between emotionally effective people and the attainment of business objectives in no more than two paragraphs.
3. Describe two ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion.
4. Describe two ways that emotional intelligence can be used to build workplace relationships?
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