Assignment Task :
Choosing a business process or case for this assignment
The assignment should describe the workflow of a business process or case. The process you choose
must meet the following criteria:
1. Must be a business process
2. Must involve business-side processing
3. Must involve user or client interaction with the business
4. Must involve at least one decision point during the process
These criteria must be clearly met through the description and model for the process. Assignments that do not meet the above criteria will be penalised -25% of the available marks of the assignment (-7.5 marks) for each criteria not met.
You can use your group’s business process as described in Assignment 1 to use in this assignment. This means that group members might all build the same business process in Pega, but each individual should build their own implementation in Pega and write their own report. You can, if you wish, choose a different business process or case to use in this assignment compared to Assignment 1.
However, your new case still must satisfy the same criteria. If you choose to use a different example to the one your group used in Assignment 1, you may wish to provide some additional description and modelling to clarify your process for marking purposes, as the marker will not be able to refer back to your group’s Assignment 1 for clarification. This additional description and modelling should be attached as additional reference material, as it does not directly form a part of the assessable content of this assignment and thus should not be included in the report and the page limit of the report.
Although they satisfy the criteria above, you cannot choose one of the following examples as your business process or case for this assignment:
• Drive through fast food ordering (as this is the simple example referred to often in lectures)
• Time off / leave requests (as this is the example used in lectures)
• Expense reports (as this is the example used in some of the workshops)
• Onboarding (as this is the other example used in some of the workshops
Process implementation in Pega
Build a Pega implementation of your process, satisfying the following requirements:
1.Examples of appropriate requirements, specifications, and business objectives recorded and linked in Pega – note that this does not have to be exhaustive: demonstrating one appropriate example of each with appropriate links and references is sufficient for full marks for this requirement
2. Appropriate naming of the case type, stages, and steps in the primary or expected path of your process
3. Appropriate organisation of the stages and steps in the primary or expected path of your process
4. Appropriate stage and step transitions in the primary or expected path of your process
5. Appropriate use of alternate stages, including configuration of steps and behaviour in these alternate stages
6. Appropriate data model including data types
7. Appropriate assignment to different operators to represent different responsibilities – as the existing operators will be used for assignment routing (see the instructions in the previous section), also describe what roles these existing operators will play in your process (as the names of the operators in Pega will probably not match the roles needed for your process!)
8. Appropriate SLAs for at least one assignment, including explanation and justification for why the SLA has been configured in this manner
9. Appropriate SLAs for the entire case, including explanation and justification for why the SLA has been configured in this manner
10. Appropriate correspondence details for at least one instance of correspondence in the case, including explanation and justification for why the correspondence has been configured in this manner
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